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Zentra Express is 100% committed to protecting your privacy.
The trust you place in us is of paramount importance. This policy describes how we treat personal information collected through our Website as well as information regarding your account with us.
In this policy, "personal and account information" refers to your name, your company name, account number, address, phone number, fax number, and e-mail address plus any other information that may personally identify you, including your line of business, size of your company in terms of number of computer users and/or employees, and previous purchase history.
As it pertains to this policy, "we" and "us" means Zentra Express . This policy was last updated and effective as of Thursday January 11, 2007, and may be changed from time to time. Please check back from time to time to review changes.
Information that you share:
The type and frequency of information we collect depends solely on your how you use our Website. Information we collect is as follows:
Browsing the Website
We retain your Internet Protocol (IP) Address to monitor Website traffic. We monitor how many pages are viewed and how long your visit is.
If you landed on our Website due to clicking on a link such as a search engine ad or web banner ad, we collect the location and/or provider using transparent GIF files provided by a third party advertising server. The GIF files are used to identify cookies placed when you visited the page with our advertising and do not collect personal, company or account information.
We collect the type of internet browser you use to provide the best possible customer experience.
Purchases through our Website
We collect and retain all information you provide including your name, company name, address, phone number, email address as well as method of payment information. If you'd prefer, you may provide credit card and purchase order numbers by telephone.
We collect information contained in "cookies," including your shopping cart, purchases and Website log in information. We use this information to customize your shopping experience and present you with relevant information. Your browser settings must be set to accept cookies in order to place orders on our Website.
Creating an Account through our Website
We retain your user name, password, e-mail address, secret question, and answer to your secret question for future login access and account security. Your secret question and secret question answer are used to validate your identity in the event you have forgotten your user name and/or password. To assist in the security of your account and personal information, please do not share your user name and password with others. You able set up multiple users under the same company account if you choose.
Subscribing to our e-mail newsletters and updates through our Website
In order to receive e-mail newsletters and updates, an Account must be created. We use information from your Account to customize information we send to you.
E-mailing product information to a friend or colleague through our Website
We collect and retain your e-mail address and the e-mail address and any other information you provide of the person that you request we to send the information to.
Requesting documents and catalogues through our Website
We collect and retain all the information you provide including your name, address and telephone number. We may use this information to send you subsequent relevant documents and catalogues not specifically requested.
Communicating with us through our Website
Whether you request information via e-mail or choose to engage in an on-line chat, we collect and retain your e-mail address and all other information that you provide in order to provide a response for your request.
Surveys, contests and other data collection forms on our Website
We collect and retain all information provided including name, e-mail address and telephone number.
Uses of personal or account information
We use your personal and account information to provide products or services you have requested, communicate with you, and send you information, marketing materials and account information from time to time.
In order to better understand and anticipate your future needs, from time to time we may aggregate your Personal and Account information with information provided from other sources. The combined information is used to evaluate trade credit, send promotional and marketing information. This communication could be via e-mail, phone, fax or mail.
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